If you change your mind after placing an order, you can cancel the order (or part of the order) within 24 hours from the order confirmation date, or before it is shipped, whichever is earlier.

Cancellation Fee
A cancellation fee of 2% will be applied on the amount paid by you while processing the refund. 

Cancellation fee will only be charged on furnitures which are made on demand basis.

How to Initiate a Cancellation Request?

1. Call our Customer service team available on 7678299228
2. Write us an email with a cancellation request: info@comfyfusion.in

Returning an Item

Time Frame : IF any damaged product- within 24 hours.
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.

What's eligible for Return or Replacement?

1. Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
2. Difference - If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.
3. Not Functional - If the product delivered to you is damaged on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

ITEMS MADE ON DEMAND BASIS ARE NOT ELIGIBLE FOR RETURN.

How to Initiate a Return Request?  

1. Buyers can send us email with a return request at info@comfyfusion.in or can whatsapp us on our Customer service number available on 7678299228.
2. Click Product Images along with Video to raise the ticket.
3. To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs:  1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB.

Evaluate and Pick-Up

Once we receive the images, Comfyfusion Resolution team will connect with you within 24 hours. Return pick-up of product will be scheduled basis the evaluation of your interaction with our Customer Support representative. Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up. A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.